SMART SERVICES ADM SRL SRL makes every effort to process you personal data according to the (EU) Regulation 2016/ 679 (The General Data Protection Regulation or GDPR), as well as any other Romanian regulation. Since transparency is one of the main principles of this legal framework, we would like to kindly ask you to read this document in order to be informed about the way in which we collect, use, transfer and protect your personal data when you use our website to find out about our products and services.
We reserve the right to update and change this Confidentiality Policy in order to reflect any changes in the way in which we process your personal data or any changes in legal requirements. In case of any such change, we will post the modified version of the Confidentiality Policy on our website, which is why we kindly ask you to regularly check the content of this Confidentiality Policy.
SMART SERVICES ADM SRL SRL is the trade name for SMART SERVICES ADM SRL SRL the legal entity of Romanian nationality based in 35/ Campia Libertatii, Sector 3, Bucharest, Romania county, registered at the Trade Register Office under no. J40/12161/2017, CUI RO37945798, (further referred to as SMART SERVICES ADM SRL SRLis or “we”). In the data protection regulation context, we act as operator when processing your personal data.
As we are always open to finding out your opinions and offering any additional information that you may need regarding the processing of your personal data, we encourage you to contact us by email at firstname.lastname@example.org or by post or courier at our headquarters 35/ Campia Libertatii, Sector 3, Bucharest, Romania
The types of personal data that we process
Generally, we collect your personal data directly from you, so that you have control over the type of information that you offer.
When you fill in the contact form, you give us information such as: name, first name, email address, address and phone number.
Further on, we can also collect and process some information regarding your behavior while visiting our website so that we can personalize your online experience. We invite you to find out more details in this respect by consulting the section below regarding the purpose of data processing.
The Purposes and Reasons for Data Processing
We will use your personal data for the following purposes:
• so that you can benefit from our services
This purpose can include, depending on each situation, the following:
• to create service agreements and to issue invoices
• to offer solutions to any problems regarding the purchased services
• to ensure support services
Improving our services
We always want to offer you the best experience on our website. For this, we can collect and use some information regarding your behavior, we can invite you to fill in customer satisfaction surveys after placing an order or we can do market research on our own or with the help of partners.
We base these actions on our legitimate interest to do business, while always making sure that your fundamental rights and freedoms are not affected.
We want to keep you up to date with the best offers when it comes to our products/ services that interest you. For this purpose, we may send you any type of message (such as email, text, phone, mobile push, web push etc.) that contains general or specific information regarding products that are similar or related to the ones that you purchased, you showed interest in, as well as other trade related communication such as market research or customer surveys. We may post personalized recommendations on our website. In order for us to be able to offer you information that you may find interesting, we can use some data regarding your buying behavior (e.g. pages you visited) so that we can create a profile for you. We always make sure that this processing of data respects your rights and freedoms and that the decisions based on them do not have legal consequences on you or affect you significantly.
In most cases, we base our marketing related communication on your consent. You can change your mind and withdraw your consent at any time by:
• accessing the unsubscribe link shown in the messages you receive from us
• contacting SMART SERVICES ADM SRL SRL using the contact data.
In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation that we may use information regarding you for a legitimate purpose of ours, we will make sure that all your fundamental rights and freedoms are not affected. Nevertheless, you can anytime request, via the means mentioned above, that we stop processing your personal data for marketing purposes and we will respect your choice.
How long we keep your personal data
As a general rule, we will store your personal data for as long as it is necessary to reach the objective for which it was supplied or for as long as it is required by law. You can anytime request that we delete certain information or delete the account and we will oblige. However, we will keep certain information after the account has been deleted in the situations in which the law in force or our legitimate interests require this.
Who we send your personal data
Depending on the situation, we can send or offer access to certain personal data to the following types of recipients:
• suppliers of marketing services
• suppliers of IT services
• suppliers of financial and accounting services
In the situation in which we have the legal obligation or if it necessary to defend a legitimate interest, we can also divulge certain personal data to some public authorities.
We make sure that access to your data by third parties represented by private legal entities is granted in conformity with legal provisions regarding personal data protection and confidentiality of information, based on agreements made with them.
The countries to which we transfer your personal data
At present, we store and process your personal data in Romania.
Nevertheless, it is possible that we may transfer some of your personal data to other entities based in the European Union or outside the Union, including to countries which did not receive recognition of a satisfactory level of personal data protection from the European Commission.
We will always take measures to ensure that any international transfer of personal data is managed carefully for the purpose of protecting your rights and interests. Transfers to services suppliers and other third parties will always be protected by agreements and, depending on each case, by other warranties, such as standard contractual clauses issued by the European Commission or certification shields such as the data protection Privacy Shield for data transferred from the EU to the United States of America.
You can contact us anytime using the contact data in order to find out more information about the countries to which we transfer your data, as well as about the warranties that we use regarding these transfers.
How we protect the security of your personal data
We pledge to ensure the security of your personal data by implementing appropriate technical and management measures, according to the industry standards.
This website uses security measures against the loss, alteration or misuse of information that is within our control.
SMART SERVICES ADM SRL SRL pledges to respect your rights granted by Law 677/2001, and to stop processing your personal data, amend, update, block, delete or change to anonymous the data whose processing does not conform with Law 677/2001 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data., should you request so via email at email@example.com
POEM DESIGN SRL, by using the contact details, certifies that it will respect the rights granted by Law 677/2001 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. It will also respect Law 365/2001 concerning e-commerce, Ordinance no. 130/2000 regarding customer protection on drawing up and completing long distance agreements. Such rights include (but are not limited to):
a) the right to ask POEM DESIGN SRL to confirm whether it processes your personal data by using the contact data
b) the right to ask SMART SERVICES ADM SRL SRL to amend, update, block or delete for free the data whose processing does not conform with Law 677/2001.
c) the right to ask SMART SERVICES ADM SRL SRL to stop processing your personal data, for free, by using the contact data.
We remind you that you can anytime contact the staff member responsible for data protection at POEM DESIGN SRL by sending your request using any of the following means:
• email at firstname.lastname@example.org
• post or courier at 35/ Campia Libertatii, Sector 3, Bucharest, Romania county mentioning ATTN the staff member responsible for data protection from SMART SERVICES ADM SRL SRL.